Ninogame Privacy Policy

Ninogame operates an online gaming platform for players in the Philippines, accessible at ninogame.onl. When you visit the site, create an account, or place a bet, certain information is generated and collected. This Privacy Policy explains what that information is, how it is used, and the rights you have over your own data.

By registering on Ninogame, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, you should not create an account or use the platform.

We collect personal data in three main ways: information you provide directly, information generated by your activity on the platform, and information from identity verification processes.

We do not knowingly collect data from persons under 21 years of age. If we discover that an account belongs to an underage individual, that account will be closed and personal data will be deleted in accordance with applicable retention requirements.

Every piece of data we hold serves a specific purpose. We do not use your information for anything beyond what is described below.

• Account management: To create, maintain, and secure your Ninogame account, including processing logins and OTP verification.
• Identity verification (KYC): To confirm your identity before processing withdrawals and comply with anti-money laundering requirements.
• Transaction processing: To handle deposits and withdrawals in PHP through supported local payment methods.
• Platform improvement: To analyse how players use the site so we can fix issues, improve game loading, and enhance the overall experience.
• Responsible gaming: To monitor account activity for signs of problem gambling and apply limits or interventions when appropriate.
• Fraud prevention: To detect suspicious activity, prevent multiple account abuse, and protect the integrity of the platform.
• Communications: To send you account-related notifications such as transaction confirmations, security alerts, and support responses.

We process your personal data on the following legal grounds, depending on the purpose:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player, such as account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the quality of our services, where these interests do not override your rights.
• Consent: Where you have given explicit consent, such as opting in to receive promotional communications.

Ninogame does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors: Your transaction data is shared with our payment processing partners solely to complete your deposit or withdrawal in PHP. These partners operate under strict data handling agreements.
• KYC and identity verification providers: Your identity documents may be processed by a third-party verification service to complete the KYC process required for withdrawals.
• Game software providers: Certain technical data such as session identifiers may be shared with the providers of the games available on the platform, to ensure game integrity and resolve disputes.
• Legal and regulatory authorities: We may disclose information if required to do so by law, court order, or government authority with jurisdiction over our operations.

All third parties who receive your data are contractually required to handle it securely and only for the stated purpose. They are not permitted to use your data for their own marketing or unrelated purposes.

Ninogame uses cookies and similar technologies to keep your session active, remember your preferences, and understand how players interact with the site. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens, and language settings. You cannot opt out of these while using the site.
• Analytics cookies: Used to understand page visit patterns, game load times, and navigation behaviour so we can improve the platform. This data is aggregated and does not identify you individually.
• Preference cookies: Store your settings such as display preferences, so you do not have to reconfigure them each visit.

You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

We retain your personal data for as long as your account is active and for a period after account closure as required by law. Financial records and KYC documents are typically retained for a minimum period to comply with anti-money laundering regulations.

Once the applicable retention period has passed, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion, we will process this in line with our legal obligations and notify you once the deletion is complete.

As a Ninogame player, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or query is being resolved.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data requests within a reasonable timeframe. You will need to verify your identity before we can process most requests.

Ninogame takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

• All data transmitted between your device and the Ninogame platform is protected by SSL/TLS encryption
• Passwords are stored using one-way hashing algorithms and are never held in plain text
• Access to personal data within our systems is restricted to authorised personnel on a need-to-know basis
• OTP (one-time password) verification is available for account login and sensitive account changes
• Our systems are monitored for unusual activity and potential security threats

While we take all reasonable precautions, no system is completely immune to risk. You are also responsible for keeping your login credentials safe and not sharing your account details with others.

The Ninogame platform is strictly for players aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. If we become aware that a minor has registered or submitted personal data, we will immediately close the account, delete the associated data, and — where applicable — report the incident as required.

If you believe a minor has created an account on our platform, please contact us immediately at [email protected] so we can take appropriate action.

Ninogame may update this Privacy Policy from time to time. When we make changes, the revised version will be published on this page with an updated date at the top. For significant changes, we may notify registered players via email or an in-platform message.

We encourage you to check this page periodically. Continued use of the platform after any update means you accept the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our team at:

Please include your registered email address and a brief description of your request so we can assist you as quickly as possible. We aim to respond to all privacy-related enquiries within a reasonable timeframe.